IMAGE Samuel Johnson with Love Your Sister suppor

first_imgIMAGE: Samuel Johnson with Love Your Sister supporters/ TravelManagers will kick off its 2019 National Conference in Perth in August, and three keynote speakers for the event – themed ‘Customer’ – have just been announced.“This year’s conference is all about celebrating the customer, along with their hopes, dreams, needs, sense of place and, most importantly, experiences,” said ” said TravelManagers’ Executive General Manager, Michael Gazal. “We’ll be looking at how TravelManagers as a group and personal travel managers (PTMs) as individuals connect with our customers, how we use technology to enable a richer sensory experience, and how we work together and within communities to create a sharing culture and better outcomes for all.“We firmly believe that the future of travel is in sensory experiences, and customers are looking for stories as evidence and to inspire them. This conference is an opportunity for PTMs to share their stories and hear others that will inspire them.”Speaking at the conference (9-11 August 2019) will be Peter O’Donohue, who is currently the head of Qantas’ Boeing 787 program; Amanda Stevens, a renowned thought leader on the customer experience; and Samuel Johnson, an actor and accomplished unicyclist who created the ‘Love Your Sister’ charity with the support of his sister, Connie. “Peter has recently overseen the entry into service program of Qantas’ new Dreamliner fleet and is now focused on the next Qantas challenge, Project Sunrise, the airline’s plan to operate non-stop flights from the east coast of Australia to London and New York,” said Gazal. “Amanda’s presentation, entitled ‘Turning Customers into Advocates’, will cover the changing expectations of today’s consumer, the science of client loyalty and the power of customer centricity, which ties in neatly with TravelManagers’ focus on putting customers at the heart of everything.”Samuel Johnson’s keynote address will close the conference. By providing insights into his life and journey with ‘Love Your Sister’, which has raised more than $6 million to assist in cancer research, Sam will link the personalisation of everything the charity does with providing a great customer experience.“For the last three years, TravelManagers has partnered with ‘Love Your Sister’ for its annual charity golf day, so many of our PTMs, clients and suppliers have already been inspired by Sam’s energy and determination,” said Gazal. “It is an honour and privilege to have him join us at this year’s conference, where many more will be inspirited by his story.” conferenceconsultantshome-based travel agentsTravelManagerslast_img read more